Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
amazing view
value for money
limited fruits in dining
paid Wi-Fi
8.6/10
Great
Rooms
8.7
Location
9.7
Service
8.7
Dining
8.3
Guest reviews
8.6/10
based on 3 reviews
4.5/5
based on 400 reviews
9.1
9.1/10based on 793 reviews
#31 of 107 hotels in Zermatt based on Tripadvisor
John
United States,
May
2024
8.0/10
The hotel's rooms were spacious and comfortable, offering a great view of the mountains in the afternoon, thanks to its good location. The service was excellent, especially the assistance with getting around and the pleasant service in the breakfast room. The hotel's proximity to shops, restaurants, amenities, and cable ride stations made it very convenient. The dining options were good, but somewhat basic. Overall, a great place to stay with some minor room for improvement.
Rooms
8.0
The rooms were big enough with a great view of the mountains.
Service
9.0
The service was top-notch, particularly the helpful staff and great service in the breakfast room.
Location
9.0
The hotel's location is excellent, close to all city facilities and boasts a stunning view of the Matterhorn.
Dining
7.0
The dining experience offered good options, but they were somewhat basic.
Facilities
7.0
The hotel's facilities were satisfactory and met our needs.
Floyd
United States,
February
2024
9.0/10
I had a delightful stay at the hotel. The rooms had an amazing view of Matterhorn, were very comfortable, and had a good-sized balcony to enjoy the mountain scenery. The service was polite and helpful overall, but it lacked a bit of attentiveness. The location was perfect, within easy walking distance of the city center and right next to the ski bus stop. The dining experience was superb with sumptuous meals and breathtaking views. The facilities provided everything I needed during my stay.
Rooms
9.0
I loved the rooms with the best view of Matterhorn, comfy beds, and a fantastic mountain view.
Service
8.0
The staff was friendly and went above and beyond, even setting up a special birthday breakfast table for me.
Location
10.0
The hotel's location was superb, right in the heart of town, walking distance to major attractions, and with all the facilities I needed.
Dining
9.0
The dining experience was amazing with a variety of authentic dishes and a breathtaking view from the winter garden.
Facilities
9.0
The facilities were top-notch, offering everything from housekeeping to ski equipment hire.
Glenn
United States,
July
2023
9.2/10
I had a wonderful stay at the hotel. The rooms were clean, quiet, and comfortable with an amazing view of the Matterhorn. The service was friendly and efficient, always ready to help with advice on getting around. The location was excellent, offering a perfect view of the Matterhorn and convenient access to the town. The dining experience was fantastic, with a great range of items and stunning views. Overall, it was a fantastic experience with great value for money.
Rooms
9.0
The rooms were clean, quiet, and comfortable with an amazing view of the Matterhorn. They were just meters away from the neighbouring hotel.
Service
9.0
The service was friendly and helpful for the most part. Everyone was very attentive and accommodating.
Location
10.0
The location is excellent, with a perfect view of the Matterhorn from in front of the hotel and restaurant. It's also very close to restaurants and pubs in the area.
Dining
9.0
The dining experience was excellent in a lovely light room with stunning views. The food was well-prepared and varied each day.
Facilities
The facilities were top-notch, offering everything I needed for a comfortable stay.